Incident response
Incident calisthenics — war-room drills
Rotate roles in a simulated war room with throttled comms, radio discipline, and post-incident note taking.
In-person lean 5 weeks · Saturday mornings Tuition 22,400 THB
Program description
Teams practice compressed timelines with degraded chat, sticky-note command strips, and live scoring from mentors. Scenarios pull from regional outage archetypes—payment retries, CDN misroutes, and data replay storms—without referencing any single vendor trademark.
Included elements
- Six facilitated drills with distinct comms constraints
- Voice loop etiquette cards (EN/TH snippets)
- Scribing templates that match our postmortem studio course
- Private channel for drill replays and critique
- Role rotation matrix so managers cannot anchor comms lead
- Optional on-site dry run at Yaowaraj desk
Outcomes
- Run a 30-minute drill with documented handoffs
- Produce a concise timeline artifact your exec team can skim
- Identify two communication gaps before the next rehearsal
Responsible facilitator
Jon Wexley
Facilitator specializing in calm comms under synthetic load.
FAQ
Can we bring our entire department?
We cap each rehearsal at twelve participants so every voice gets airtime. Larger orgs should book a private cohort via the desk.
Are recordings shared?
Only voice loops you produce—not mentor critique audio—so teams feel safe experimenting.
Limitations?
We do not certify external emergency services integrations; scenarios stay inside software systems.
Experience notes
Radio discipline cards felt theatrical until minute nine when chat died—then they saved us.
Ploy · Logistics API team · 5/5 · Google
Would have liked one more evening option, but the Saturday energy was oddly focused.
Marco · SRE
The Incident calisthenics drill on CDN misroutes mirrored our last quarter almost uncomfortably well.
Harini
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