Incident response
Controlled chaos game day
Introduce fault trees and game-day scorecards without marketing hype—just staged failures and calm scoring.
On-site lean 3 weeks · weekend core Tuition 24,600 THB
Program description
Teams receive sealed envelopes with failure recipes, scorecards for customer-visible symptoms, and debrief prompts that avoid blaming individuals.
Included elements
- Sealed failure recipe envelopes
- Customer-visible symptom scorecards
- Debrief prompts grounded in systems thinking
- Mentor shadow on comms channel
- Optional second run with mutated recipes
Outcomes
- Execute a scored game day with documented surprises
- Update a fault tree with two newly discovered edges
- Run debrief that names systems, not people
Responsible facilitator
Mika Ando
Game-day coach for product-led teams.
FAQ
Production?
Recipes target staging namespaces only—production touches are out of scope.
Team size?
Ideal six to nine participants; contact desk for multiples.
Limitation?
We do not supply cloud credits—bring your own sandbox budget.
Experience notes
Sealed envelopes felt gimmicky until our cache recipe actually stumped the on-call lead—in a good way.
Teo · Platform engineer
Scorecards kept us honest about customer-visible pain instead of internal green dashboards.
Rina
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